Mainland UK Customers
**FREE STANDARD UK DELIVERY OVER £35 (excluding Mini Mani Month) **
- Standard: 48 hours from dispatch, Royal Mail - £2.95 (*excluding nail polish)
- Next Day - order before 3pm Monday- Thursday to receive next working day - £5.95
- UK Nail Polish - Orders containing nail polishes, DPD - £4.95
Dispatch cut-off time: 3pm, any orders after this point will be dispatched the next working day.
Please note: We can only deliver to residential and business addresses and we cannot deliver to PO boxes, storage units and nail polish cannot be delivered to areas with postcodes AB, BT,FK,HS, IV & ZE.
It's okay if you change your mind, we offer a 28 day returns policy as long as the product is unopened and unused. If the product is returned to us opened and used, for reasons of health and hygiene we will not offer a refund/exchange. *Ciate London does not cover the return shipping fee. We can only accept returns which have been bought directly from ciatelondon.com with valid proof of purchase (order number) and can't consider returns from any other retailers/stockists. If you have purchased a product at one of our retailers/stockists, please contact them directly.
Please note: For all bundle purchases, individual components may not be returned separately.
How To Return
To send items back to us you'll need to use our returns center. Returns Centre
Please follow the instructions below so that your return can be processed as quickly as possible:
- Click on ‘Returns Centre’
- Enter your order number (numbers only) and shipping postcode
- Complete the selection of drop-down menu options and click Complete
- Print the shipping address page and attach to your package to send your returns to the correct processing address
- Please include your order number and name in the parcel
- Please use any tracked postal service for returns. Returns without proof of postage will not be eligible for a claim if they have not been received Please send your returns tracking number to our Customer Service Team.
- You will be notified by email once your returns have been received and processed.
A refund for your returned product will be processed within 14 days of receiving your returned goods. Provided that you have returned the goods in their original condition at the address provided via our Returns Centre within 28 days from delivery.
You will receive email notification of your refund from our Customer Service Team.
An exchange can be issued free of charge as long as the items are unused and unopened. If you would like to exchange an item, please follow the return instructions via our Returns Centre. Once you have logged your return please e-mail our Customer Service team with details regarding the exchange you would like and proof of postage/tracking. The exchange will be processed within approx. 7 working days of receiving your returned goods and will be delivered via standard delivery. *Subject to availability
Procedure for damages/faulty/incorrect items
If the items you've received are damaged, faulty, or not what you originally ordered, we will be happy to resend them to you. Please notify our Customer Service team within 7 days.
To ensure a quick resolution please provide the order number and images of the damaged, faulty, wrong items and packing materials in your e-mail so that we can assist you as quickly as possible.
Cancelling An Order
If you need to cancel your order, please contact our Customer Service Team within 30 minutes of placing the order at +44 (0)20 79 40 0005 or email@example.com.
All order cancellations are processed manually and therefore can only be actioned between Mon- Fri 9:00am-5:00pm during customer service opening hours. If you have e-mailed and have not heard back within 45 minutes, please call us on +44 (0)20 79 40 0005 and someone will help you cancel your order as we aim to reply to e-mails within 48 hours.
If your order has not been processed and packed it can be cancelled and a full refund will be issued to your account. Please allow 3-5 Business Days for refund processing.
Orders that have already been processed cannot be cancelled and to receive a refund the Returns Process will need to be completed.